FAQ'S

We do not accept insurance at this time. We opted to be out-of-network providers because your privacy is very important to us. Confidentiality and privacy are compromised when filing claims with insurance because a third party is involved in your treatment. In order to use your insurance coverage (out-of-network or in-network), you must qualify for a mental disorder diagnosis, which will become part of your permanent medical record. This information can also be viewed by employees of both the insurance company, managed care company, and potentially by your employers. This all puts your privacy at risk. Furthermore, insurance and managed care companies can decide if they think your treatment is “medically necessary” and even deny paying for services. They often impose limits on number of therapy sessions permitted as well.

By paying out of pocket, we can assure you the highest degree of privacy and flexibility. We do not have to share your protected health information with anyone (unless you specifically ask us to in writing). Our practice takes pride in providing appropriate mental health services to our patients. By not going through insurance, we are able to work together to determine the course of treatment which will be most helpful to you, rather than leaving that up to a representative from the insurance company.

We certainly understand financial constraints and the need to use health insurance, however. Upon request, we can provide you with receipts of payment that you may then submit to your insurance company for reimbursement of out-of-network services.

 

How to Determine Your Out-of-Network Benefits:

If you would like to investigate the possibility of reimbursement for out-of-network coverage, please check your policy carefully and ask the following questions of your provider:

Are there out-of-network benefits for this policy?
Do I have a mental or behavioral health policy with out-of-network benefits?
Is prior authorization required?
Is a referral required from my primary care physician?
What is my out-of-network deductible and has it been met?
How much does my plan cover for an out-of-network mental health provider?
How do I obtain reimbursement for therapy or a psychological assessment with an out-of-network provider?
Is there a session limit, and how many sessions do I have left?
What percentage of services is covered?
What is the start date of the calendar year my out-of-network policy is based on?

Please note that we do not provide emergency services. If you experience an emergency requiring immediate attention, please call 911 or go to your nearest hospital emergency room for assistance. You can also contact any of the following emergency numbers:

National Suicide Prevention Lifeline: 1(800) 273-8255

National Suicide Prevention Lifeline (in Spanish): 1-888-628-9454 (En Español)

24/7 Crisis Text Line: Text “Start” to 741-741

National Sexual Assault Hotline: 1-800-656-HOPE(4673)

The National Domestic Violence Hotline: 1-800-799-7233   

Please visit our Self-Help Resources page for more local and national resources.

To obtain the best possible service and results, it’s important to seek a qualified clinician with the right training and understanding of psychological assessment. While many master’s level clinicians may offer assessment or evaluation services, they may not have the appropriate training or access to certain psychological assessment tools needed for these types of evaluations. Licensed psychologists like Dr. Garcia-Bravo and Dr. Quiros undergo rigorous training requirements to prepare them to properly assess and treat a variety of behavioral and mental health issues. They also have exclusive access to a wide variety of objective assessment tools. You can feel confident knowing that Dr. Garcia-Bravo and Dr. Quiros are highly skilled clinicians and are committed to staying informed about the latest research and techniques in psychological assessment.

We are here to help.

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If you have a question that is not addressed on our website, we’d love to hear from you. Feel free to email, call us, or use the contact form on our website.